TOP 10 Holiday Parks announced the winners of their annual awards at a gala evening held at The Heritage Hotel in Auckland on Thursday 31 July. The awards recognise excellence and the achievements of the 49 franchisees throughout the country.
The Supreme Award – awarded to the overall best park, went to our team at Christchurch TOP 10 Holiday Park. We scored consistently across a range of categories including online sales, digital profile, branding, service and Qualmark rating.
“We run these awards to encourage and acknowledge the holiday parks which consistently excel at what they do. This year the judges were particularly impressed by Christchurch TOP 10 who have raised the holiday park experience bar by offering a world class holiday park experience across all of the 11 categories.” said TOP 10 Holiday Park CEO David Ovendale.
“Christchurch is the largest park in the TOP 10 group and faced a number of challenges post earthquake and it’s great to see through hard work and tenacity that they scored consistently across all categories”, said Mr. Ovendale.
We’re so pleased to have won this award. It has been a tough couple of years but our staff has worked extremely hard and it is wonderful to be recognised for this achievement in a group where standards and expectations are very high. Being judged the ‘best of the best’ is a great honour.
We’ve focused on improving our guests’ experience including room refurbishments and a new online reservation system. This makes it even easier for online bookings and we get great customer insights and feedback through it. We added a giant chess set and interactive play equipment for our younger guests and we’re launching a new website in a few weeks.
The awards ceremony also saw our customer service efforts rewarded with the runnerup for the Top Service Award.